Nancy Rose is more of a giver than a taker. She spends her days behind the counter at a Queen Creek Subway, but the impact she makes goes way beyond the front door.
That's where our story began, when Nancy met Mari Fennell.
"By being a customer, hehehe. Kind of a regular," Fennell said.
Fennell and her husband have been customers for years and got to know the friendly manager behind the counter - a manager who became more of a friend when Fennell's son died a few months ago.
"When he died, three months ago, she gave of herself to donate sandwiches for his memorial and then, not only that, but she actually attended, she took off work," Fennell said.
It was a gesture that meant the world to a grieving family. Fennell's son, Joe, would have been 27 years old this year.
"His birthday was on Christmas Day," she said.
As you can imagine, it was a tough Christmas for Fennell's family, but Rose was hit by tragedy around the holidays too. Her home was robbed the day after Christmas while she was working.
"She comes home and there's nothing there. And it just totally blew us away. And we thought, well you know, maybe we should call Channel 5 and see if there's something that can be done because she did so much for us that we should Pay it Forward to her," Fennell said.
Which brings us back to that Subway, to Pay it Forward.
"You know how much you helped us with Joe and his memorial, and then I heard your house was robbed. But I'm Paying it Forward to you, here's $500 to help you," Fennell said to Rose.
"It's just wonderful. Mari's a good person," Rose said.
These are two women going through two very different tough times, brought together while placing an order for sandwiches but their final purchase is a lifelong friendship.
Copyright 2013 KPHO Broadcasting Corporation. All rights reserved.
The valley is preparing to say its final goodbyes to a fallen Phoenix police officer. Visitation was held Friday night for Officer Daryl Raetz - with a steady stream of his family, friends and colleagues.More >
Visitation was held Friday night for Officer Daryl Raetz - with a steady stream of his family, friends and colleagues - ahead of Saturday's funeral.More >
Thursday, May 23 2013 12:39 PM EDT2013-05-23 16:39:28 GMT
Dan Marco's son was murdered in 2010. (Source: CBS 5 News)
Only people who have lost a close loved one can understand the pain of Travis Alexander's family"My heart goes out to them, because I understand," says Dan Marco, who's son Zachary was murdered in 2010.ZacharyMore >
Only people who have lost a close loved one can understand the pain of Travis Alexander's family.More >
Friday, May 24 2013 4:19 PM EDT2013-05-24 20:19:28 GMT
The Young and the Restless is airing a special tribute episode to the late Jeanne Cooper on Tuesday, May 28 at 11 a.m. MST. Cast members and friends of Cooper recently gathered on set to shoot a celebrationMore >
The Young and the Restless is airing a special tribute episode to the late Jeanne Cooper on Tuesday, May 28 at 11 a.m. MST.More >
Thursday, May 23 2013 11:43 AM EDT2013-05-23 15:43:24 GMT
Fallen officer's daughter graduates from kindergarten
Hundreds of Phoenix police officers showed their support for a fallen colleague by attending his daughter's kindergarten graduation in Anthem on Wednesday. Officer Daryl Raetz was killed in the lineMore >
Tatum Raetz, 5, graduated from kindergarten in Anthem Wednesday and hundreds of uniformed Phoenix police officers were there to show their support for the family.More >
Friday, May 24 2013 10:40 PM EDT2013-05-25 02:40:59 GMT
Closed iBeach Tan location in Gilbert.
Tracy Grogitsky purchased two memberships to the iBeach Tan salon in Gilbert just a few weeks ago. She said one was for a gift for her friends. Thursday, she went to the location to tan. "I thought, 'Oh,More >
Two local tanning salons closed without notice, and customers say they're not getting any refunds. More >
Friday, May 24 2013 12:29 PM EDT2013-05-24 16:29:51 GMT
Every week, CBS 5 News is sent a list of restaurants that have been recently inspected by Maricopa County's Environmental Services Department. CBS 5 News selects five restaurants with some of the highestMore >
Every week, CBS 5 News is sent a list of restaurants that have been recently inspected by Maricopa County's Environmental Services Department.More >