Sun Valley Towing busted in state repair sting - CBS 5 - KPHO

Sun Valley Towing busted in state repair sting

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PHOENIX (CBS5) -

A Phoenix-area towing company has been ordered to pay $590,000 in civil penalties after a state sting operation put them out of towing and auto repair business.

Sun Valley Towing must also pay $67,580.59 restitution to consumers, according to the Arizona Attorney General's Office.

The judgment against Sun Valley Towing LLC and Kunselman Industries, LLC, at 1354 S. 39th Ave. in Phoenix, was based on customer complaints of deceptive business practices and the state's undercover operations.

In the sting operation, an automotive repair expert shut off a state vehicle's inertia fuel cutoff switch before the state's undercover operator called the company for service.

Sun Valley Towing transported the vehicle to its repair shop where a mechanic simply reset the inertia fuel cutoff switch, correcting the problem, according to Arizona Attorney General Tom Horne. Tim Kunselman, the shop owner, then charged the state's undercover operator $340 for replacing the fuel pump, an unnecessary repair which was never performed, Horne said.

The state's suit also contains allegations regarding 59 complaints made by Sun Valley Towing customers. Those complaints stated Sun Valley Towing had failed to make promised repairs, kept their customer's vehicles for months or years, returned them stripped of parts in the same or worse mechanical condition, and repeatedly lied to customers about their vehicle's status and supposed refunds.

The lawsuit continues against Sun Valley Towing's principals Tim and Rosemary Kunselman, the attorney general's office said.

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