PHOENIX -- The Better Business Bureau of Central, Northern and Western Arizona is getting dozens of complaints from people saying they are concerned about phone calls they have received. The phone calls are from companies claiming to be able to lower a person’s interest rate on their credit card.

According to Felicia Thompson, spokeswoman for the Better Business Bureau, the situation is very similar to a recent problem with phone calls about car warranties expiring.

“It has almost replaced those calls,” Thompson said. “We hope it will cease to exist soon.”

The Better Business Bureau has many concerns about the phone calls, Thompson said.

The concerns include:

• The companies making the calls are often violating the Do No Call registry by calling people on that list.
• The companies have reportedly made some of these phone calls at 3 a.m.
• The companies are not identifying themselves on the phone.
• The companies are asking for a consumer’s credit card information.
• The companies are asking for $700-1,000 upfront to renegotiate a consumer’s interest rate on their credit card. This is something the person can do themselves.

The Better Business Bureau recommends never giving out personal information to a telemarketer they don’t know.

They also suggest reporting the company to the Federal Trade Commission if the consumer receives a call and is signed up on the Do Not Call list.