What to do if you have a problem with your auto or homeowner's insurance claim:

Know Your Policy

. Be sure to read your insurance policy and understand what is and is not covered.

Confront Your Agent

. You can go back to your agent or insurance company to discuss your concern.

Register A Complaint

. You can always register a grievance directly with the company.

Contact Arizona Department of Insurance

. Ask for its assistance with your concern. It has a professional staff to assist citizens with their insurance claims.

Go Elsewhere

. Arizona is a very competitive insurance market and if consumers are not satisfied with their insurers, they can and should shop around.

Source: Arizona Insurance Information Association (AIIA)

For more information, click www.azinsurance.org